Simsbury Auto Repair

Jim, Barb, and Rai from Auto-Bon have serviced our four 'temperamental' European cars during the past 13 years and I am always pleased with the exceptional attention to detail provided in the pre-diagnostics and pricing options communicated prior to the work being performed. Convenient location, professional service, correct pricing...Bill

Courteous, professional and willing to listen and explain details. Could not ask for more from a car repair shop.

i originally left a negative review, but am updating it based on their response. My car was towed to their shop on AAA's recommendation, which included a 10% discount on labor & parts. They were prompt and professional, providing an estimate for $150 battery & $100 in labor to replace the battery. I felt it was high, but accepted it. Then at pick up the charges increased and I wasn't made aware until AFTER they ran my payment. Ultimately I was charged over $350 to replace a battery with over $200 in labor. About a month after Rai's dismissive post, the owner, Jim, contacted me directly. He said my review stuck out to him, so he looked into it further. He apologized and explained there was a billing error. I was unintentionally double charged for some labor. He is correcting the mistake. It is very clear the owner takes pride in his business and cares about customer satisfaction.

We wouldn’t bring our cars anywhere else! They are honest, extremely nice and great mechanics. Extremely clean for an auto body shop, which I think says a lot about the owners!

Always excellent and friendly service.

Great

AutoBon was recommended when I moved to CT 6 years ago. By far it was and still is one of the best recommendations I have ever received. This family business is the epitome of great customer service. They explain everything, make suggestions with no pressure. It’s worth every mile of the 20 I drive there.

This is our first time using Auto-Bon. We looked at the reviews and took a chance. I’m glad we did. Barb and Rai are very professional and timely. The service was excellent and the price was very competitive. We own a Mercedes and have always gone to the dealership for servicing. We were never happy with the dealer and they are so expensive. I’m very happy to have found Auto-Bon! Rai went further to help us get a rebate for the tires. Auto-Bon is a family operated shop and their personal care and attention is invaluable.

This was my first experience with Auto Bon. Rai was very gracious with his time explaining in detail what my Mercedes SL55 AMG was in need of for its best performance and to maintain the life of the 2007 vehicle. I felt that I could trust his expertise and passion for such cars.